Your next ten hires don't live in Australia.
Margins are compressing. Aussie wages keep climbing. The retailers winning right now are the ones with the leanest, smartest operations behind the storefront. We're sponsoring Retail Fest because we think that back office belongs in the conversation.
Read the full story: Why Team Up Now is sponsoring Retail Fest 2026
Where to find us
- Event
- Retail Fest 2026
- Dates
- 5–7 May 2026
- Venue
- Gold Coast Convention & Exhibition Centre
- Booth
- Team Up Now · stand TBC
The retail reality — 2026
Six functions.
One generalist.
Growth plateau.
Every retail operator we meet is running the same impossible org chart — a website, a Shopify stack, email and SMS, Meta and Google, TikTok Shop, customer service across four inboxes, creative at pace, inventory, and marketplaces. All of it shipped by two or three people who were hired to do one job.
You don't need another tool. You need hands. Specialists — not another full-stack generalist burning out on the weekend.
That's what we do. We place dedicated, full-time Filipino professionals into Australian retail and eCommerce teams through a proper Employer of Record (EOR) structure. They're your people. They just happen to sit in Manila.
Roles that work offshore
Where retailers get the most leverage.
Customer service & retention
Gorgias, Zendesk, Shopify-native inboxes. Multi-channel: email, live chat, social DMs, marketplace messages. A five-person offshore CS team costs less than one senior local hire and covers weekends.
Email & lifecycle marketing
Klaviyo specialists building flows, segmenting lists, running abandoned cart and post-purchase programs. Email revenue is still the highest-margin channel most retailers own — most are under-investing in it.
Paid media buyers
Meta, Google, TikTok, YouTube. Day-to-day account management, creative briefing, reporting. Your senior strategist stays in Australia; execution and reporting sit offshore.
Creative at pace
Designers and video editors shipping 20–50 creatives a week. UGC editing, product photography cleanup, static and motion ads. The volume CAC-sensitive brands need but can't afford locally.
Marketplace operations
Amazon, eBay, Catch, TikTok Shop. Listings, A+ content, promotions, case management. Usually the first thing that breaks when a retailer expands channels — and the last thing anyone wants to hire for locally.
Back office & finance admin
Xero and MYOB bookkeeping, accounts payable, reconciliations, payroll admin. The work that eats your founder's week and adds zero growth.
Our lifetime replacement guarantee
If a team member we place doesn't work out — at any point, for the lifetime of the engagement — we replace them at no cost.
Not "within 90 days." Not "subject to terms." Lifetime. Most of our clients never need to use it — but knowing it exists takes the risk out of the decision.
Three days only · Gold Coast · 5–7 May
Bring your org chart.
We'll do the maths.
Fifteen minutes at our booth. We'll run your actual roles through our EOR Cost Calculator — fully-loaded, including super, payroll tax, leave loading, and every on-cost that usually gets ignored. If the economics don't work for your business, you'll know in the first five minutes.