Privacy Policy | Team Up Now

1. About this Policy

This Privacy Policy explains how Team Up Now Pty Ltd (ACN 646 286 937) collects, holds, uses and discloses personal information. Our registered address is 101 Moray St, South Melbourne VIC 3205, Australia.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy. Use of our website is also subject to our Terms of Service.

2. Personal Information We Collect

The types of personal information we may collect depend on how you interact with us:

Website enquiries and bookings

Name, email address, phone number
Company or agency name
Team size or staffing requirements
Any details you provide via contact forms, booking forms, or lead magnets

Client onboarding and service delivery

Business registration and contact details
Role specifications and operational requirements
Billing and payment information

Website usage

IP address, browser type, device information
Pages visited, referral source, time on site
Cookies and analytics data (see Section 4)

3. How We Collect Personal Information

We collect personal information through:

Website forms (enquiry, contact, and lead magnet sign-up forms)
Booking and scheduling tools (e.g. Calendly)
Email, phone, or video correspondence
Cookies and third-party analytics tools (e.g. Google Analytics)
Client onboarding and contract processes

Where practicable, we collect personal information directly from you. We will not collect personal information without your knowledge or consent.

4. Cookies and Analytics

Our website uses cookies and third-party tools for analytics and visitor identification. These are only loaded after you accept cookies via the consent banner. You may withdraw your consent at any time by clicking Cookie Preferences in the site footer.

Google Analytics (GA4)

We use Google Analytics 4 (property ID: G-2J8QQFLQNB) to measure site traffic and user behaviour. Google Analytics sets the following cookies:

_ga — distinguishes unique users. Expires after 2 years.
_ga_* — stores session state for the specific GA4 property. Expires after 2 years.

Data collected includes pages visited, time on site, referral source, and device/browser type. This data is processed by Google and subject to Google's Privacy Policy.

Snitcher (B2B Visitor Identification)

We use Snitcher to identify which companies visit our website based on IP address. Snitcher does not identify individual people — it resolves IP addresses to company names and firmographic data. This helps us understand which businesses are interested in our services. Data is processed by Snitcher and subject to Snitcher's Privacy Policy.

Google Fonts

Our site loads fonts directly from Google's servers. When your browser downloads these fonts, Google may log your IP address. No cookies are set by this process.

Managing Cookies

You can withdraw or change your cookie consent at any time by clicking Cookie Preferences in the site footer. You can also manage or block cookies through your browser settings, though this may affect your experience on the site.

5. How We Use Your Information

We use your personal information for the following purposes:

Responding to enquiries and providing quotes
Delivering our staffing and outsourcing services
Managing client relationships and communications
Processing invoices and payments
Sending relevant updates or resources you have opted in to receive
Improving our website, services, and user experience
Complying with legal and regulatory obligations

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

6. Overseas Disclosure

Team Up Now operates with a Philippine-based team. In the course of delivering our services, personal information may be accessed by team members located in the Philippines.

Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the APPs. This includes contractual obligations, access controls, and internal policies governing data handling.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Secure storage of digital records with access controls
Restricted access to personal information on a need-to-know basis
Use of encrypted communication channels where appropriate
Regular review of data handling practices

When personal information is no longer needed for the purposes for which it was collected, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

You have the right to request access to the personal information we hold about you. You may also request that we correct any information that is inaccurate, incomplete, or out of date.

To make a request, please contact us via our website at teamupnow.com.au/book. We will respond to your request within a reasonable timeframe. In some circumstances, we may need to verify your identity before processing your request.

9. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint by contacting us via our website at teamupnow.com.au/book.

We will acknowledge your complaint and investigate it promptly. We aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Team Up Now Pty Ltd (ACN 646 286 937)
101 Moray St, South Melbourne VIC 3205, Australia
Web: teamupnow.com.au/book