Your customers shouldn't wait on you.
Every unanswered email and missed call is a customer experience problem. A dedicated support professional — trained on your products, aligned to your hours, employed properly in the Philippines — handles it consistently so you don't have to.
Every channel your customers use — covered
From phone calls to live chat and email tickets, your dedicated support team handles every touchpoint so your customers always get a fast, helpful response.
Inbound and Outbound Calls
Professional phone support for your customers. Your dedicated team handles enquiries, appointment scheduling, follow-ups and outbound campaigns with a brand-aligned tone.
Live Chat Support
Real-time chat across your website and messaging platforms. Fast response times, consistent quality and natural conversations that keep customers satisfied and coming back.
Email Support and Order Processing
End-to-end email management including ticket resolution, order confirmations, shipping updates, returns processing and proactive follow-ups that reduce churn.
Not all offshore support is the same model
Three arrangements compete for your business. The invoice looks similar. The compliance and quality outcomes are not.
Generic BPO
- Pooled agents rotating across clients
- Scripts, not product knowledge
- High churn — constant re-training
- Hidden margins in per-ticket pricing
- Compliance depends on the BPO's own structure
Direct Contractor
- Lowest sticker price
- No EOR — no legal employment structure
- Statutory contributions your problem
- No replacement obligation if they leave
- Misclassification risk sits with you
Team Up Now
- Dedicated professional — your business only
- Fully employed under our EOR
- All statutory contributions remitted
- Australian management layer
- Lifetime replacement guarantee — no expiry
Not sure which model applies to your current arrangement? Read the model comparison guide →
Why Team Up Now, not a BPO or a freelancer
We are not a shared call centre. We place experienced, dedicated support professionals who learn your brand and stay — because we employ them properly.
Ethical Employment
Every support team member is properly employed through our Philippine entity — above-market pay, benefits and written contracts. No gig workers, no shared call centre staff.
Dedicated, Not Shared
Your customer support team works exclusively for your business. They learn your products, your processes and your brand voice — not rotating across dozens of other clients.
Australian-Managed
Our leadership team operates from South Melbourne. You get local accountability with offshore pricing. We handle HR, payroll and compliance so you can focus on your customers.
Every placement is backed by our lifetime replacement guarantee — because a properly employed professional relationship doesn't come with an expiry date.
Common questions about outsourcing customer support
What Australian business owners ask before building a dedicated support team offshore.
Give your customers someone to talk to.
Book a free 30-minute call to discuss your support requirements. We will walk you through how placements work and help you define the right team structure for your business.
No obligation. Confidential discussion. Clear next steps.
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