Your customers shouldn't wait on you.

Every unanswered email and missed call is a customer experience problem. A dedicated support professional — trained on your products, aligned to your hours, employed properly in the Philippines — handles it consistently so you don't have to.

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Every channel your customers use — covered

From phone calls to live chat and email tickets, your dedicated support team handles every touchpoint so your customers always get a fast, helpful response.

Inbound and Outbound Calls

Professional phone support for your customers. Your dedicated team handles enquiries, appointment scheduling, follow-ups and outbound campaigns with a brand-aligned tone.

Live Chat Support

Real-time chat across your website and messaging platforms. Fast response times, consistent quality and natural conversations that keep customers satisfied and coming back.

Email Support and Order Processing

End-to-end email management including ticket resolution, order confirmations, shipping updates, returns processing and proactive follow-ups that reduce churn.

Not all offshore support is the same model

Three arrangements compete for your business. The invoice looks similar. The compliance and quality outcomes are not.

Generic BPO

Pooled agents rotating across clients
Scripts, not product knowledge
High churn — constant re-training
Hidden margins in per-ticket pricing
Compliance depends on the BPO's own structure

Direct Contractor

Lowest sticker price
No EOR — no legal employment structure
Statutory contributions your problem
No replacement obligation if they leave
Misclassification risk sits with you

Team Up Now

Dedicated professional — your business only
Fully employed under our EOR
All statutory contributions remitted
Australian management layer
Lifetime replacement guarantee — no expiry

Not sure which model applies to your current arrangement? Read the model comparison guide →

Why Team Up Now, not a BPO or a freelancer

We are not a shared call centre. We place experienced, dedicated support professionals who learn your brand and stay — because we employ them properly.

Ethical Employment

Every support team member is properly employed through our Philippine entity — above-market pay, benefits and written contracts. No gig workers, no shared call centre staff.

Dedicated, Not Shared

Your customer support team works exclusively for your business. They learn your products, your processes and your brand voice — not rotating across dozens of other clients.

Australian-Managed

Our leadership team operates from South Melbourne. You get local accountability with offshore pricing. We handle HR, payroll and compliance so you can focus on your customers.

Every placement is backed by our lifetime replacement guarantee — because a properly employed professional relationship doesn't come with an expiry date.

How our outsourcing model works

Common questions about outsourcing customer support

What Australian business owners ask before building a dedicated support team offshore.

We run a structured onboarding where your dedicated support team learns your products, systems and brand guidelines before going live. You provide the training materials and we coordinate the ramp-up. Most teams are fully operational within two to three weeks.

Yes. Our team members work schedules aligned to your Australian business hours. Whether you need standard AEST coverage or extended support windows, we set up rosters that match your requirements.

Our support professionals are experienced with Zendesk, Freshdesk, Intercom, HubSpot, Shopify, WooCommerce, Gorgias and most CRM systems. If you use a proprietary tool, we train your team on it during onboarding.

A dedicated full-time customer support professional through Team Up Now typically costs 50% to 60% less than an equivalent local hire. Flat monthly pricing covers salary, benefits, compliance and our management layer. No hidden margins, no surprise fees.

We monitor performance proactively and step in early if there are issues. If a team member is not meeting expectations, we work with you to resolve it or arrange a replacement at no additional recruitment cost. Our retention rates are strong because we pay fairly and treat people well.

Calculate your support team cost

Give your customers someone to talk to.

Book a free 30-minute call to discuss your support requirements. We will walk you through how placements work and help you define the right team structure for your business.

No obligation. Confidential discussion. Clear next steps.

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