Health & Fitness
Legacy Pilates: Operations & Client Experience Support
Legacy Pilates partnered with Team Up Now for offshore staffing in Australia, bringing on a dedicated Filipino professional to manage operations, client communications, and reporting. This is how outsourcing Australia helped a growing fitness studio regain control.
The Challenge
- Founder overwhelmed, too many tabs, backend structure slipping
- Needed systems + process alignment + operational support while founder leads growth
What We Delivered
- Client communications ownership (enquiries, guidance, solutions-focused)
- Systems troubleshooting + streamlining (Hapana, Meta Business, automations, scheduling tools)
- Team correspondence + scheduling + automation configuration
- Daily/weekly reporting, KPI tracking, "pulse on wellbeing/health of studio"
Results
Founder regained 15+ hours per week to focus on growth
Client response times improved across all channels
Full reporting cadence established with weekly KPIs
Backend systems organised and automated
“Team Up Now brought order to our chaos. We now have a true pulse on the health of the studio, and I finally have the space to focus on growing the business instead of getting caught in the day-to-day operations. They didn't just place someone; they placed a core team member.”
A
Andi Hatten
Founder, Legacy Pilates
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